Shipping policy

Order Processing Time

All our orders are custom made and shipped out within 5-10 business days.

After the order is shipped out and received by the carrier, we will update you with a tracking code with which you can follow your package and see the remaining shipping time.

Please allow 1 to 2 hours for the tracking information to update.

Shipping Address Changes

If you would like to change the shipping address for your order, please contact us by email and include your new shipping address. Once the order is shipped, we can not alter the shipping address anymore.

Shipping Methods, Costs, and Delivery Times

Shipping costs are calculated based on weight, dimensions and destination of the items in the order.

We provide two shipping options:

Standard shipping for $3.99 USD or Express shipping for $24.99 USD

The shipping methods and delivery times per region are represented by the following table:

Country or Region	Standard	Express
USA	7-20 Business days	5-7 Business days
Canada	7-20 Business days	5-7 Business days
Europe	7-20 Business days	5-7 Business days
Australia	7-20 Business days	5-7 Business days

 

Be aware that these delivery times can become longer in case your order is placed during busier periods such as near Christmas or Thanksgiving. Please also be aware that the pandemic situation might affect some delivery routes.

Shipping Restrictions

Sadly, we are unable to ship your order to a PO box or to a military address.

Packages Damaged, Lost, or Missing While in Transit 

If you have a suspicion of your parcel being lost or missing while in Transit, please contact us by email. We can contact the shipping company to investigate the issue.

If your package has indeed gone missing, we will send you a new one free of charge or send you a full refund.

If your package has arrived damaged, contact us and we will provide a replacement or refund as soon as possible.

Customer Service

For questions, support, problems, or warranty claims, please contact us by email at support@shop-b.link.